Industry Segment Videos

Medallia has learned from working with hundreds of the world’s best-loved brands, and packaged that knowledge into best-practices that companies can use to jumpstart their customer experience programs. Including software, predefined configurations, streamlined deployment, enablement materials, and ongoing support, Best Practice Packages take advantage of the full power of Medallia Experience Cloud.

Best Practice Package: B2B

Challenge

Our challenge was to take all 5 videos and come up with a design language that fit the brand but could tell the story. We also needed to make each video different in the first half of the video and create the same messaging/design for the second half of the video.

Approach

Each video opens with a scene of characters in their work environment going about the old way of business. When Medallia Experience Cloud enters the equation, we’ll jump into a world of minimalistic visuals that hint at how Medallia supercharges that specific industry.

Best Practice Package: Retail

Best Practice Package: Contact Center

Best Practice Package: Insurance

Best Practice Package: Digital

Results

Each of these videos can be found on Medallia’s solutions page, explaining the various uses of their Best Practice Packages.